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Family Owned & OperatedFamily Owned & Operated

	Exceptional Diamonds
Exceptional Diamonds

	Personalized Service
Personalized Service

CALL US OR TEXT US NOW! 504-834-9999

Refund/Return/Trade Policy

    Refund/Return Policy

  • Aucoin-Hart accepts merchandise for refund within ten days of purchase; 30 days for engagement rings. The cost of any alterations to merchandise returned for refund will be deducted from the refunded amount.
  • Aucoin-Hart will give store credit for merchandise returned within 30 days of purchase. After 30 days of purchase, all sales are final.
  • Merchandise returned for refund or store credit must be returned in the same condition as received.
  • Refunds/returns on special orders or custom make-up work are limited to a store credit less any labor charges and/or shipping and handling expenses.
  • Online returns may be mailed or returned to our store on Metairie Road:
    • AHJ
    • 1525 Metairie Road
    • Metairie, LA 70005
    • Layaway Refund:
  • Refunds on merchandise in layaway will be given within 30 days of the deposit date. After 30 days, no refund will be given; however, a store credit can be issued for all money paid on current layaways (less cost of any alterations).
  • No refunds will be given on special orders or special make-up; however, a store credit may be issued at the store manager’s discretion.
  • Trade-Ins

  • Original purchase price will be given for all stocked loose diamonds purchased from Aucoin Hart, provided they are in undamaged condition, toward a diamond of greater purchase price and of the same shape.
  • For special order loose diamonds not in Aucoin Hart inventory, provided they are in undamaged condition, current market value up to the purchase price will be allowed toward a diamond of greater purchase price and of the same shape.
  • All trade-ins will be held for 10 days.
  • All merchandise (except loose diamonds), traded towards new purchases will be assessed at current value as previously worn merchandise.
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