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Return/Trade Policy

30 Day Return and Exchange Policy

  • All jewelry items purchased may be returned or exchanged within 30 days from the date of purchase for a full refund. Cash refunds will be in the form of a company check; all other refunds in form of original tender.  Merchandise eligible for return - must be returned by the original purchaser in new condition and accompanied by original box, diamond certifications and warranty cards.
  • Special or custom ordered items, altered or sized pieces, clearance items, gift cards and certificates are not returnable.
  • All sales are final, 30 days after purchase date.  
  • Online order returns can be returned in-store or mailed to our store:  AHJ   1525 Metairie Road, Metairie, LA  70005   
  • Refunds on merchandise in layaway will be given within 30 days of the deposit date. After 30 days, no refund is possible; however, a store credit can be issued for all money paid on current layaways (less cost of any alterations).
     

Trade in Policy

  • Original purchase price will be given on any undamaged, in-stock loose diamond purchased from Aucoin Hart, towards the purchase of a larger, more valuable loose diamond of same shape.  
  • For special order loose diamonds (non-stock inventory), current market value up to the purchase price will be allowed towards a larger, more valuable diamond of same shape.  
  • All other merchandise (except loose diamonds) traded towards a new purchase will be assessed at current market value as previously worn merchandise.   All trade ins are held for 30 days.

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